We know timely, clear support matters. At The Pokies 114 we provide multiple contact channels so you can choose the option that suits your situation. Our support service is available 24/7 and is staffed by trained agents who specialise in account issues, payments, technical troubleshooting and responsible gambling support.
| Contact method | Typical response time (our tests) | Languages |
|---|---|---|
| Live chat (in-site Help menu) | Under 2 minutes at off-peak, 2-5 minutes at peak | English (primary), additional support for common languages |
| Email: [email protected] | 4–12 hours (we observed most replies within one working day) | English |
| Phone/Callback (via Help menu) | Typically 5–15 minutes; longer during peak periods | English; escalation teams available |
We tested all channels across different times and found live chat is the fastest way to resolve most queries. For account lockouts, deposit/withdrawal clarifications and immediate technical checks, live chat gets an agent in the conversation quickly and allows file exchange when needed. Use email for documented requests or complicated cases that need file attachments and a written record.
To ensure our advice is practical we ran a series of tests over three weeks. We contacted The Pokies 114 via live chat at night, emailed requests that required document uploads, and used the phone callback during peak hours. We measured initial response time, time to resolution, clarity of instructions, and agent professionalism. Our results informed the response times and process recommendations on this page.
We regularly see players locked out due to password errors or verification holds. Follow these steps for the fastest resolution.
Payment issues are the most common support requests. Our tests show agents solve straightforward deposit queries quickly; withdrawals sometimes require verification checks.
If a game crashes, freezes or does not load, do the following.
To comply with regulations and protect your account, the support team may request identity or payment documents. Providing these quickly speeds up verifications and payouts.
| Method | Typical withdrawal time |
|---|---|
| PayID / Bank transfer | Same day to 3 business days, depending on bank and verification status |
| E-wallets | Up to 24 hours after approval |
| Card refunds (where applicable) | 2–7 business days |
We take security seriously. The Pokies 114 uses industry-standard encryption and secure authentication practices to protect player data. We also use certified random number generators for game fairness. In our interactions with support, agents consistently explain security steps clearly and advise best practices like enabling two-factor authentication and using unique passwords for your account.
Responsible play is a priority. The Pokies 114 offers tools you can enable from your account to control your gambling activity. During our review we found the support team provides clear guidance on these tools and can help set limits if you request assistance.
When you contact support, these practical steps lead to faster resolution and fewer follow-ups.
If a problem remains unresolved after a full support cycle, request escalation. We tested escalation responses and found that the support team acknowledges escalated cases with a senior agent within 24–48 hours and provides a clear plan of action.
Open live chat via the Help menu for quickest assistance. Describe your issue and provide any relevant transaction IDs or screenshots. If you prefer written records, email [email protected] with the same details and request a ticket ID.
Check your account's verification status and ensure all requested documents have been submitted. If verification is complete, open live chat with your withdrawal reference and we will investigate the payment status.
Verification usually completes within 24–48 hours after documents are received. Complex cases or additional checks can extend this time; live chat can confirm current processing times for your file.
Yes. The Pokies 114 site is fully optimised for mobile and includes the same Help menu and live chat functionality found on desktop.
Yes. The site uses secure encryption and follows data-protection practices. Support agents will never ask for your full password; they will request only the minimum information required to verify identity or process a request.
We tested The Pokies 114 support across multiple scenarios and find the service reliable, fast and helpful when you supply the right details upfront. For urgent account or payment matters start with live chat, use email when you need a written record, and follow the steps outlined on this page to speed up any investigation. If you need help setting limits, verifying your account or resolving a technical issue, contact us via the Help menu — our team is here 24/7 to assist.
This page is the official support guide for The Pokies 114 on pokies106au.com. Keep your account details handy and keep copies of any documents you upload so you can resolve issues as efficiently as possible.
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