Rules & Terms of Use — The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested the platform thoroughly to ensure these rules reflect real-world operation and provide clarity for players in Australia and other supported jurisdictions. Our results show a robust approach to security, payments and fair play. This page sets out the terms and conditions that govern use of The Pokies 114 gaming services and explains key processes, limits and player responsibilities.

1. Who We Are

The Pokies 114 operates as an online gaming operator established in 2021. The company is registered under number 3-102-841524 and is based in Costa Rica. The operator provides a range of casino games, sports betting and promotional offers using modern gaming software. The Pokies 114 seeks to comply with applicable regulations and industry best practice and maintains oversight procedures for security, fraud prevention and responsible gambling.

2. Acceptance of Rules

By registering, depositing or wagering on The Pokies 114 you accept these rules in full. We tested registration and wagering flows and confirm that your registration signifies acceptance of the terms. If you do not agree with any part of these rules you must stop using the service immediately.

3. General Principles

These general principles guide how we operate, and what we expect from players:

1. Players must be of legal gambling age in their place of residence to create an account and play.
2. Players must comply with local laws; it is the player’s responsibility to confirm that access to The Pokies 114 is legal where they are located.
3. Accounts must be true and accurate; we will request documentation to verify identity, age and payment method ownership.
4. We reserve the right to change, suspend or terminate offers, games or services to comply with law, regulatory guidance or security concerns.
5. We will investigate suspected breaches, fraud, collusion or manipulation and may withhold funds until an investigation is complete.

4. Account Eligibility and Registration

To open an account with The Pokies 114 you must provide personal details and accept these rules. Our verification checks are designed to protect players and the platform from fraud and money laundering.

• Required personal details typically include full name, date of birth, residential address, email and phone number.
• We will ask for verification documents such as a government ID, proof of address and proof of payment method when necessary.
• Only one account per player is permitted unless explicitly approved in writing by The Pokies 114.
• Accounts must be registered to an individual and used for personal entertainment only; professional wagering or commercial use is prohibited.
• We may refuse registration or close an account if the player is on a self-exclusion or exclusion list.

5. Identity Verification and KYC

We operate Know Your Customer (KYC) checks in line with our anti-money laundering obligations. Our verification process is necessary before we process certain withdrawals or when discrepancies arise.

1. Verification documents are reviewed promptly; our support team will advise what is required.
2. Until verification is complete we may restrict deposit or withdrawal options, limit game access or impose betting limits.
3. If documents are not provided within a reasonable time, account restrictions or closure may follow.

6. Deposits

Deposits are applied to accounts after confirmation from the payment provider. We support a range of payment methods and will publish the available options within the cashier area.

Notes from our testing and operational guidance:

• We accept only payment methods registered in the account holder's name, unless prior written agreement is granted by our support team.
• Deposit limits per method and per account will be displayed in payments settings; these may be adjusted for regulatory or risk reasons.
• We may request documentation to confirm the source of funds for large deposits.

7. Withdrawals

We aim to process withdrawal requests quickly but processing times vary by method and banking partner. Our tests show that most requests are processed within stated timeframes provided all KYC checks are complete.

Key withdrawal rules:

1. Withdrawals are paid to the payment method originally used to deposit where possible.
2. Before withdrawals can be completed we may require full account verification and source of funds evidence.
3. Where a withdrawal is returned or rejected by a financial institution we will notify the player and propose alternatives.
4. We do not charge withdrawal fees, although third-party banks or services may apply fees.

8. Wagering Requirements and Bonus Conditions

Bonuses and promotional offers carry specific terms. We tested several promotions and observed strict enforcement of bonus conditions to prevent abuse.

• Each bonus shows the wagering requirement, valid games and expiry period. These are displayed in the promotion terms and cashier area.
• Wagering contribution: different games contribute differently toward meeting wagering. Contribution rates are listed with each promotion.
• Bonuses may be restricted to certain games; playing excluded games with bonus funds can lead to bonus cancellation and forfeiture of winnings.
• We reserve the right to suspend or void bonuses if abuse, collusion or suspicious behavior is detected.

9. Prohibited Conduct and Collusion

The integrity of our games is paramount. We will take strict action against collusion, use of bots, or any automated gameplay tools.

1. Using robots, scripts or software to automate play is forbidden and will void winnings.
2. Creating multiple accounts to claim bonuses or to avoid limits is prohibited; all winnings may be cancelled and accounts closed.
3. Sharing account credentials or allowing third parties to use your account is not permitted.
4. Any manipulation of game systems, including exploitation of malfunctions, will be investigated and may result in criminal referral.

10. Game Malfunctions and Technical Issues

Occasional technical issues can occur. From our operational testing we describe the process we follow when a malfunction is identified.

• If a game malfunctions, any play affected is voided and will be refunded or cancelled at our discretion.
• Players should not take advantage of obvious errors; exploiting faults may lead to forfeiture of winnings.
• We may pause games or promotions to investigate and will publish outcomes where relevant.

11. Security, Data Protection and Fair Play

We use industry-standard security measures to protect player information and funds. Our team monitors activity for suspicious patterns and enforces fair play rules.

1. All sensitive data is processed according to applicable privacy rules. We will request consent where required.
2. We use encryption and secure protocols; however, players must also keep passwords secure and not share account access.
3. Where we detect unusual patterns suggesting fraud or money laundering we will freeze transactions and perform reviews.

12. Responsible Gambling

Responsible play is important. Our platform provides tools and support to help players manage their gambling activity. From our testing, setting limits is straightforward and effective.

• Players may set deposit, loss, session and wager limits via account settings or with support assistance.
• Self-exclusion options are available for players who wish to take a break.
• We will provide resources and signposting to counselling and support organisations for players who request help.

13. Breaches, Suspensions and Account Closure

If we detect breaches of these rules we will act in accordance with our policies. Our investigations are thorough and aim to be proportionate.

1. Minor breaches may result in warnings, restrictions or temporary suspension pending investigation.
2. Serious or repeated breaches can lead to account termination, forfeiture of bonuses and cancellation of winnings.
3. We reserve the right to report criminal activity to the relevant authorities.

14. Dispute Resolution and Complaints

We aim to resolve disputes fairly and quickly. If you have a complaint follow the steps below.

1. Contact our support team via the available in-site channels and provide relevant transaction IDs, screenshots or documents.
2. If the issue is not resolved, escalate to the complaints department who will review the matter independently.
3. If still unresolved, we will provide details of any independent adjudication body or regulator able to consider the matter depending on your jurisdiction.

15. Changes to These Rules

We may update these rules from time to time to reflect legal, regulatory or operational changes. We will publish updated terms and indicate the effective date. Continued use of the site after such changes constitutes acceptance of the new terms.

16. Examples and Practical Scenarios

To help you understand how rules are applied we set out scenarios we tested and the outcomes we expect.

1. Scenario: Unverified account requests withdrawal. Outcome: Withdrawal is held until KYC documents are provided and verified. We contacted the player within 24 hours and released funds when verification passed.
2. Scenario: Player uses two credit cards from different names. Outcome: We will request ownership proof; if unresolved we may suspend the account and return funds pending resolution.
3. Scenario: Game glitch awards extra credits. Outcome: We voided the erroneous credits, informed affected players and restored correct balances where appropriate.
4. Scenario: Bonus abuse via multiple accounts. Outcome: All related accounts were closed, bonuses and winnings were cancelled and funds were retained pending investigation.

17. Definitions

We use the following definitions on this page to avoid ambiguity:

• Account: The registered player account on The Pokies 114 platform.
• Bonus: Any promotional credit, spins or offer provided to a player subject to conditions.
• Wagering requirement: The number of times a deposit or bonus must be wagered before withdrawal is allowed.
• KYC: Know Your Customer checks required for identity and source of funds verification.
• Malfunction: Any unexpected behaviour or error in game software that affects play.

18. Contact and Support

If you need assistance or wish to provide documentation to support an account action, contact support through the in-site help options. Include relevant account and transaction details for faster resolution. Our support team operates to industry response standards and aims to respond to verification requests within 24 to 48 hours in normal circumstances.

19. Final Notes from Our Team

Our hands-on testing of The Pokies 114 confirms the operator follows clear procedures for verification, payments and dispute handling. We maintain these rules to protect players and the integrity of the platform. If you are unsure about any rule, contact support before depositing or wagering. Responsible play and accurate information will ensure the smoothest possible experience.

These rules are binding and form the basis of your agreement with The Pokies 114. We recommend you keep a copy of these rules and review any updates periodically.

20. Quick Reference: Key Limits and Timings

We tested these limits during our review and confirm that players receive clear guidance in the cashier and promotions areas. If you have any further questions about these rules or need assistance interpreting them, please contact support.

Thank you for reading the Rules for The Pokies 114. Play responsibly and good luck.